Testimonials

Testimonials

Dear Outdoor Interiors:
Wow! What amazing service! I will recommend you highly. Warm regards and much appreciation.

August, 2017
Melissa G. from Boulder, CO


Thank you Tim. I appreciate your and Outdoor Interiors’ above and beyond customer service.

August, 2017
Victor D. from Hypoluxo, FL


Hi Michelle, thank you so very much for taking care of us so promptly. We really appreciate that very much. I can’t think of any other time that I had a customer experience, with any customer service from any company, that would even come close to being as good as this has been. You have been of great assistance to us, and for that your company can count on future business from us. Thank you very much for your help with this.

August, 2017
Vlad A. from Ontario, Canada


We LOVE our outdoor interiors Furniture! The staff is friendly! Customer for Life!

August, 2017
Chelsea G.


Thank you so much. This is great customer service. Your product is wonderful and so is the team supporting it. Refreshing.

July, 2017
Larry R. from Boise, ID


Hi Tim, the couch arrived and was assembled without any issues.
Thanks again for your great service.

July, 2017
Alex T. from Ontario, Canada


THANK YOU for the rapid response especially on a Saturday! We are truly impressed with your great customer service.

July, 2017
Karen H.


Hi Maureen, all I can say is, “WOW!” Thank you for standing by your product and for the great customer service. Both seem to be a rarity these days. We will certainly be telling our friends about our experience with your company. Everyone has commented as to how they like the stools and now we have something great to add to it!
Sincerely,

July, 2017
Kim S. from Canton, CT


Tim, thank you so much for the oil kit that you put together – that was a complete set of tools to get the job done! I have sanded down the bench and table top after re-staining them and they look almost as good as new. Kudos for standing by your products and for your prompt response in handling my issue.

July, 2017
Gavin R. from Portland, OR


Hi Michelle, I just want to thank you and Tim for your assistance. Your response time and follow through on this matter were exceptional and greatly appreciated. I understand that product challenges can happen from time to time but your handling of the issue was refreshing. I love this product and I’m impressed with your company. I will highly recommend your company and products going forward.

November, 2016
Chris D.


I wanted to say thank you for being so quick to fulfill my request. I love your customer service! AND my bistro set looks gorgeous…now that the hurricane has left the area I can’t wait to set it all up on my patio. I will dedicate my first morning coffee at the table to you and Outdoor Interiors.

October, 2016
Barbara G.


I just wanted to take a moment to thank Tim and Michelle for their prompt and courteous response to my issue with one of your benches. It arrived with a broken arm piece. Your response and the prompt replacement of the part was wonderful. I truly appreciate your product and your customer service. We will be looking to your company for future needs.

October, 2015
Sam M.


Amazing customer service….way above and beyond. Thanks for hooking me up with your product when I couldn’t find it locally. Impressive beyond words! Thanks to Michelle for closing the loop by taking my order and shipping it.

March, 2015
Carrie Ann M.


Hi Tim, I can’t thank you and Melinda enough. I wanted to call out the exceptional service that Melinda provided. She was patient & understanding where a lot of people would have said “tough luck”. She pushed forward to find a solution that would satisfy the customer. Thank you again!

October, 2014
Gloria G. from Las Vegas, NV


Tim….thank you so much!!! My husband absolutely loves the chair and I am so appreciative that you are standing behind your product. If I could afford it I would buy your entire line of furniture! The pieces are so comfortable, sturdy and attractive. I still hope to add to the line at the end of the season with a couple of lounges. Many thanks for your help.

August, 2014
Bonnie M. from Scarsdale, NY


Hi Tim…. Received the lounge chair, stain kit and cleaning kit today. Thank you, thank you, thank you! I love the chair. I SO appreciate your quick response to my concern, all your help and generosity. YOU ARE AN AMAZING BUSINESS OWNER!!!

April, 2014
Janet C. from Columbia City, OR


Received the torches yesterday. Perfect condition. Looks very nice. Will try to decide quickly if we want more. Thank you for all your help. We’re in a new home and have ordered numerous items. I wish everyone was as easy and thorough as you were to work with….and delivered exactly as expected, undamaged.

April, 2014
Lew M.


We received everything on Friday as promised and the new chairs are awesome. You are right, they are better designed and constructed. The assembly was vastly improved. The new slate was really a nice color and will look great. I applied the furniture oil and the color and depth on the chairs is quite impressive. I was so impressed with your response, how you handle my order and the pricing was just great. I will recommend your products with the highest regard and you have made a customer for life!

March, 2014
Kevin J.


Melinda, thank you (and your organization) for the EXCEPTIONAL customer service and your willingness to listen to my issue. I always say to my departments: “we will make mistakes…the big challenge is to “own up to it” and deal with our customers”. You folks did that part in a very honest and comforting way for the customer. I will recommend your product (and they are beautiful products) to anyone that visits us and sees our deck table and rocking chair (that’s all I have…for now…)

October, 2013
Pierre R. from Cambridge, MA


Thank you so much for the lovely bistro set. That is excellent customer service. It is greatly appreciated in today’s world where customer satisfaction has gone by the wayside. I shall buy your products whenever possible and certainly recommend you to others. Thank you again.

August, 2013
Karen H.


Thank you very much for your superb service. The issue has been solved and all is well. You folks are GREAT!

June, 2013
Lauri F.


Hi Melinda, thank you for all the instructions as well as the stain kit. It got here so quick which will enable me to have my table looking perfect for Mother’s Day. An Outdoor Interior customer for life,

May, 2013
Anne G.


Tim, we received our pub set and we love it! Was very impressed with the construction of the table and stools and know we will enjoy them for many years. Thanks for all your help.

February, 2013
Billy C.


Tim, my replacement swing lounger arrived today, 2 days before you said I’d get it. Thank YOU! I’m extremely happy with the service I’ve received from you and Outdoor Interiors. I currently live in an apartment with a small balcony, which explains why I only have 2 swing loungers and the matching table. Once I buy a house with a patio or deck, you damn well better believe Outdoor Interiors will be the company I look at to furnish that outdoor living area. Thanks to you and your staff, SO MUCH!

July, 2012 
Chris H.


Amazing in 2012…. I send a query off to a company and same day I get a personal response from the President! Thanks so much! We just had our patio screened in and chose your table for its clean yet graphic design. I will admit I was half suspecting some mid quality table hastily pinned together but was impressed as soon as I opened the carton….the smell of the eucalyptus is wonderful. Construction and components are all first rate, had the table together in no time, it is really a beautiful design. Again, thanks for your almost immediate response, when I need outdoor furniture again I’ll be sure to look at your products first and will also recommend you to all our friends. Most impressive way to run a company!

July, 2012
Don S. from Tucson, AZ


Thank you, Melinda. The screw arrived today. Thank you so much for the expeditious manner in which you handled my request. It is good to know that there are companies who still strive to please their customers and who stand behind their products. Thanks again,

May, 2012
Lewis W.


Hello Tim, we have received the table and chairs and are absolutely delighted with the set! The table opens quite well and the chairs are very comfortable. A bonus for us is that the granite inlay matches the granite surrounding our grill! I appreciate your willingness to work with me in purchasing the patio set. Thanks for your assistance! Sincerely,

April, 2011
Ellen A.


I am writing to commend Outdoor Interiors on its outstanding customer service and fine products. Customer service called me back within hours that same day. In this day and age, to have a company call you back the same day is unheard of. It took me quite some time to purchase a patio set but once I saw the color of the wood and the table that expands I was sold. This set is not only beautiful but very comfortable. I do entertain quite a bit and be rest assured I am spreading the word about Outdoor Interiors, the beautiful design of your sets and the outstanding customer service. Thank you again.

June, 2009
Melanie S.

I wanted to take the time to write a testimonial about Outdoor Interiors, one of the best suppliers I have had the pleasure of working with. Though I am no longer a buyer and don’t get to work with Tim, Kristin and Alex any longer, I still wanted to make sure everyone knows what a great company this is and what great people they are.
There are many reasons that I liked working with Outdoor Interiors. Here are some of them, just to name a few.
They are always up on the latest trends and ensure their products are fashion forward and on-trend.
They take the time to get to know their customer needs. They worked with us on exclusive product that fits our brand.
Their attention to detail and quality assurance is one of the best in the industry. They are committed to providing quality products and stand behind their product one hundred percent.
Once the product is in stores and on the selling floor they provide excellent customer service. Many times, going above and beyond to help a customer and ensure they are completely satisfied with their purchase.
They provide training for our store associates to make sure they have all the knowledge they need to be able to educate and inform the customer as to why they should buy Outdoor Interiors product.
Most importantly the reason I loved working with Outdoor Interiors was the owners, Tim and Kristin have to be the nicest, honest and most sincere couple I have ever met. They go above and beyond for all of their customers, it is not often you find this in a kind of service and loyalty in a company. I hope some day to be able to work with them again.

January, 2018
Pam B.
Multi Store Retailer Director


Tim, Kristin and Tom, it was a long day of setup for our Pre-Reunion as you can imagine and I just received the below regarding Outdoor Interiors from one of my members who I’ve been working closely with this season which could not have come at a better time. I want to give you positive feedback on a vendor that we have done quite a bit with thru drop-ship and warehouse ordering this year: Outdoor Interiors. We just placed our 4th drop ship with them and they are very informative and helpful/passionate about the product. We have been treated very well there and it is obviously very well run. Thought you would probably like to know. I cannot thank you enough for your dedication and passion to our retailers. Thank you so much for doing what you do!!!

July, 2017
Adoree P.
Major Hardware Co-op Merchandise Manager – Chicago, IL


I just wanted to thank you for how well you’ve treated our customers this year. It’s been an absolute pleasure to work with you and I can’t tell you enough how much it’s appreciated. You provide a great product and back it up with top of the line customer service. As you know, this is something we strive for. I know all of our customers appreciate your efforts. Let’s keep the momentum going and see where we can take our business together. Thanks again for your help and kind words.

May, 2015
Phil B. from Seattle, WA – Vendor Manager


I really appreciate you sending us a new chair and the maintenance kit which were totally not expected or necessary. The manner on how you solve your customer service issues are a true indicator of the success and quality of the products and company you represent. I am excited to enjoy my chair and let all that ask know where I got it from.

March, 2014
Stuart B. from Rochester, NY


I wanted to express a huge thanks for your partnership over the past year. The category has gained significant momentum and Outdoor Interiors has been a big part of this achievement. I believe you guys are set up for success moving into 2014. If there is anything I can do for you please let me know.
Thanks Again!

December, 2013
Michael G. from Seattle, WA


Tim, while conducting our due diligence review on you, we had a chance to review your company website and your outdoor furniture is absolutely beautiful. My entire team took time from their duties for a few minutes to review the site. Very impressive. Thought I would share the positive feedback with you, can never have too much! Looking forward to having you on board.

November, 2013
Gina D. from Boston, MA – Compliance Officer and Counsel