FAQ

Frequently Asked Questions

All hardwood is living, natural fiber. Due to weather and everyday use, changes occur with hairlines in the grain and lighting. The stained finish on our eucalyptus furniture will begin to fade and dry out if left untreated. However, to slow down the aging process and maintain your furniture's "like new" appearance, you should regularly treat the wood. We recommend using a name brand Teak, Boiled Linseed, or Outdoor Interiors Refined Linseed Oil to maintain and protect your hardwood furniture.  Please apply at least twice in the spring and summer. The number of applications varies depending on direct sunlight, temperature, and dry climate versus more humid regions. Your furniture will provide tell-tale signs along the way, so "Please Oil" accordingly. Do not apply any furniture oil in direct sunlight. Apply oil generously and wipe away excess with a dry cloth approximately 1 hour after application. CAUTION: Using Linseed oil on natural unstained Teak will initially create a much darker appearance before being placed in direct sunlight or outdoors for at least 30 days. Always test a small area under the furniture before finishing any piece with any oils, sealants, or finishes. Caution: Always dispose of oil-soaked rags carefully and in a safe container due to fire concerns.  
If your Teak Furniture becomes soiled, use a mild detergent and a soft cloth only for cleaning. Do not use abrasive cleaners or cleaning products. Solid Teak should be oiled at least two times per year to maintain the golden teak color and to preserve hardwood integrity for many years. Use name-brand teak or hardwood oils for outdoor use. Note that many Linseed Oils and other oils will darken natural Teak. Always test a small inconspicuous area to ensure compatibility and for color purposes. If Grey Patina is desired, preservatives are available in the marketplace to help you maintain this look and help protect and maintain this desired color. Furniture covers are a wise investment as an extra layer of protection during the off-season.
For the care of fabrics (Including spun polyester, olefin, or Sunbrella branded products), we recommend using 303 Fabric Protectants for the ultimate sun-blocking technology, keeping all outdoor materials looking newer for longer.
Hardwood oils will not harm wicker or sling material. However, it should be wiped away immediately after any oiling projects. If wicker or sling becomes soiled or dirty, use water, soft cloths, and brushes with mild detergents for cleaning.
Linseed oil, also called flaxseed oil, is known as one of the best hardwood oils for outdoor furniture. There are many linseed oil variations on the market: refined, boiled, and raw. We recommend using refined oil as it has a faster drying time than natural oil and is safer to use in all climates than boiled linseed oil. However, boiled linseed oil is similar and can be used; though, it might require more applications during the summer months. Please read the directions on your packaging carefully. We do not suggest using raw oil as it has a very long drying time, and most require you to mix with mineral spirits. We package and sell our brand of Danish refined linseed oil. It can be purchased on its own or as part of the Outdoor Interiors Maintenance Kit. Like linseed oil, Teak oil works wonders on many types of outdoor hardwood. If you treat unstained teak, always test an inconspicuous area as most linseed and teak oils will darken natural unstained teak. Caution: Always dispose of hardware oil-soaked rags carefully and in a safe container due to fire concerns.
FSC® stands for Forest Stewardship Council® and it is the mark of responsible and sustainable products that are replanted and regrown in their region.  All Outdoor Interiors hardwood products are FSC Certified.
All our furniture and décor products are fabricated and packaged in Vietnam.
All furniture and décor product are shipped from Lake Barrington, Illinois.
All Outdoor Interiors all-weather wicker is made from only (HDPE) High-Density Polyethylene synthetic resin. Our wicker is all hand-woven around powder-coated aluminum and solid hardwood frames. Our resin wicker will last 10 + years outdoors in typical climates and is guaranteed by Outdoor Interiors for 5 years under our limited warranty.
Our wicker is made from the finest quality (HDPE) High-Density Polyethylene resin and will not absorb stains like hardwood oil. However, when oiling, you should use a soft cloth to wipe off excess oil so it will not leave a layer or film coating on the wicker.
Many items do come fully assembled or mostly assembled. You can find these items using the filter button in the furniture categories or by flipping through our catalog. 
All Eucalyptus furniture from Outdoor Interiors is stained with a high-quality brown umber UV stabilized finish and oiled before being packaged by our factory.  Eucalyptus hardwood has a natural light red grain and is otherwise very light in color requiring a stain. 
Yes, additional factory stain is available for touch ups. For bigger projects, we also have a Sherwin Williams color stain match that can be provided for additional use and for matching other hardwood items.
There is a 3-Year Warranty on all Teak & Wicker Furniture and a 1-year warranty on the Eucalyptus, Stone and Décor Products in our product line.  See our full Warranty on our website under the About Us Section.
As it is our goal for our customers to have the best experience with our products, we are now partnered with Duck Covers™. Duck Covers offers a wide variety of furniture, grill, and vehicle covers to fit all your patio needs! Learn more on our Duck Covers product page. If you are looking for an exact item match, please reach out to one of our customer service representatives. We only manufacture covers for our 7pc Fold & Store Oval Sets that cover the folded chairs, table, and cushions. This is a spun polyester weatherproof cover but is not fully waterproof.
The sling material is a woven resin plastic fiber that is UV stabilized and lasts up to 10 years if cared for properly.  It is a fully weather resistant product that resists stains, oil and dirt.   We warranty our sling for 3 years. 
Dining height is at 29-30”.  All of our dining arm chairs fit under our tables with varying seat heights from 18-20”.  Counter height stools range from 22-26” height from the floor to the top of the stools, and are ideal for meeting counters or counter height tables that are at 34-36” in height.  A bar stool seat is about 29-30” from the ground and is perfect for counters or bar tables that are 38- 40” in height.
The hardware (screws, bolts and washers) for Outdoor Interiors Teak furniture is all stainless steel.  As of 2021, the hardware for Eucalyptus furniture is also made from stainless steel.
The weight capacity for all chairs, stools, chaise loungers, Adirondacks & swing loungers is 250 lbs.  Benches have a weight capacity of 350lbs. 
All Outdoor Interiors Dining Tables include a 2” standard umbrella hole to use upwards of an 11’ Umbrella.  We recommend a 9’ umbrella for most sets.  We do not recommend the use of 11’ Dia umbrellas for less than 48” diameter tables.  11’ Umbrellas are ideal with our 64” Grande Tables and large Rectangle Dining Tables. Only 1 bar table, #65432, includes an umbrella hole.  No other counter height, bar height or bistro tables include umbrella holes.
Stone sealant should be applied once a year to protect the grout and natural stone from the elements. If stone and grout become soiled, use a mild detergent with water and a soft cloth or brush to gently clean. Do not use abrasive cleaning products. Avoid products containing ammonia, bleach, or other hazardous/polluting compounds. Always test in a small inconspicuous area when using a new cleaner to ensure compatibility.

Outdoor Interiors
21969 N Pepper Road
Lake Barrington, IL 60010

Domestic: (800) 621-4769
International: (847)-818-5865
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